COVID-19 FAQs

How do I make an appointment?

You can call, email or book your appointments online. Please book your appointment ahead of time, but we will try to accommodate last-minute appointments if possible. 

Do you have a waiting area?

It depends on what Colour Zone we are in but most of the time we do. Our waiting areas are well-spaced out for your safety. We also have an outdoor waiting lounge and a beautiful nature trail. Watch this video to see what you can do while you wait:  https://youtu.be/vTgDMrU_b8E  

Do I have to come inside the store?

No. Just call us when you arrive and we will come out to you.

Is my vehicle sanitized before/after service?

Yes it is to protect everyone. We even sanitize your key.

Can I use a drop box for my key?

Yes, this is the best option. We even have a pick up box for your convenience.

Do you have transportation options available?

Yes, we have a shuttle service which runs each hour with a limited capacity. We use a fogger to sanitize the shuttle after each run to keep us all safe. Please call us to book your pickup and ride home.

What is our drop off procedure for service appointments?

It’s an easy process, we have a video on our website for you to watch to take you step by step. 

Will I be able to go over the final repairs with someone?

Yes, our Service Advisors will speak with you by phone or video call. This is most important so you understand the repairs.