Accessibility Policy
Whitby Collision & Glass Inc. Accessibility Policy
Statement of Organizational Commitment
Whitby Collision & Glass Inc. is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws.
Whitby Collision & Glass Inc. is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination. We understand that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law. We are committed to excellence in serving and providing goods, services or facilities to all customers including people with disabilities. Our accessible customer service policies are consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities.
Training
We are committed to training all staff in accessible customer service, other Ontario’s accessibility standards and aspects of the Ontario Human Rights Code that relate to persons with disabilities. In addition, we will train: a) all persons who participate in developing the organization’s policies; and b) all other persons who provide goods, services or facilities on behalf of the organization
Training of our employees on accessibility relates to their specific roles. Training includes:
- purpose of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the Customer Service Standards
- our policies related to the Customer Service Standards
- how to interact and communicate with people with various types of disabilities
- how to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
- how to use the equipment or devices available on-site or otherwise that may help with providing goods, services or facilities
- to people with disabilities.
- what to do if a person with a disability is having difficulty in accessing our organization’s goods, services or facilities.
We train every person prior to their first day of work and provide training in respect of any changes to the policies. We maintain records of the training provided including the dates on which the training was provided.
Assistive Devices
People with disabilities may use their personal assistive devices when accessing our goods, services or facilities. In cases where the assistive device presents a significant and unavoidable health or safety concern or may not be permitted for other reasons, other measures will be used to ensure the person with a disability can access our goods, services or facilities. We ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods, services or facilities.
Communication
We communicate with people with disabilities in ways that take into account their disability. We will work with the person with disabilities to determine what method of communication works for them.
Service Animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public and third parties.
Support Persons
A person with a disability who is accompanied by a support person is welcome to have that person accompany them on our premises.
Notice of Temporary Disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, this organization will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be posted at the point of service or facility disruption.
Feedback Process
We welcome feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns. Customers who wish to provide feedback on the way we provide goods, services or facilities to people with disabilities can provide feedback by telephone, email, and mail or in person.
Whitby Collision & Glass Inc.
2060 Champlain Ave.
Whitby, ON L1N 6A7
905-579-0226
Customers can expect a response within 7 business days from receipt of their comment/concern. If you require accessible formats or communication supports to give or receive feedback, please notify us using the contact information listed above.
Notice of Availability of Documents
A copy of this policy is available in an accessible format or with communication support upon request.
Employment
Whitby Collision & Glass Inc. is an Equal Opportunity Employer and is committed to a culturally diverse workforce and accessible employment practices as set out in the Regulations. We will provide notifications about the availability of accommodations for applicants with disabilities in our recruitment, selection and assessment processes. We will also notify candidates of our policies for accommodating employees with disabilities and that supports are available for those with disabilities. This includes processes for individual accommodation plans, return to work, and consideration of the accessibility needs of employees in existing performance management processes, career development and redeployment processes. We will provide individualized workplace emergency response information to help an employee with a disability during an emergency where the Company has become aware of the need.
Changes to Existing Policies
Any policies of this organization that do not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.
This document is publicly available. Accessible formats are available upon request.